When Salesforce announces something, it’s usually a pretty good signal about where the platform is heading.
Last week’s launch of Agentforce Optimization was no different.
At face value, it’s a new observability tool for AI agents: breaking down conversations into “moments,” scoring them for quality, and clustering similar intents so Admins can monitor performance.
But zoom out, and the announcement carries a larger message:
AI is only as good as the visibility you have into it.
Salesforce is drawing a line in the sand
For decades, Salesforce’s promise was automation at scale. Now, the promise is shifting to autonomy at scale — AI agents who act on your behalf.
But autonomy without visibility is a risk no executive can justify.
If you can’t explain why an agent answered a customer the way it did, you have two things: a technical problem and a brand and compliance problem.
Agentforce Optimization is Salesforce saying, pretty loudly: autonomous systems won’t earn trust unless they can be observed, audited, and improved.
That message doesn’t stop at agents. It applies to your entire Salesforce org itself, as well.
That's where Sweep fits
Salesforce is absolutely right: visibility is the prerequisite.
But conversations are just one layer. Beneath every AI agent, every workflow, every dashboard, there’s the hidden architecture of Salesforce metadata. Objects, fields, flows, and dependencies.
That’s where we come in...
- Where Agentforce Optimization shines light on what’s happening in AI interactions.
- Sweep shines light on what’s happening in your Salesforce org.
If Agentforce is runtime observability, Sweep is system-level observability. Both are non-negotiable if you want to keep your Salesforce trustworthy in the age of AI.
Why this matters now
At the board and C-suite level, two pressures are colliding:
- The AI mandate — every company is expected to deploy AI agents, faster than ever.
- The trust mandate — regulators, customers, and employees expect explainability, governance, and accountability.
Agentforce Optimization is Salesforce’s answer to the first half: “you can trust your agents because you can see them.”
Sweep answers the second half: “you can trust your system because you can see it.”
Put differently: Agentforce Optimization shows you if the agent did the right thing. Sweep ensures the agent was acting on the right foundations.
Our takeaway
Salesforce is telling us that the future belongs to systems that are autonomous and auditable. Sweep extends that principle to the Salesforce org itself.
- Visibility into agents matters.
- Visibility into metadata matters just as much.
- Together, they form the conditions for true AI-readiness.
The companies who win in this next phase won’t just be the fastest to deploy agents. They’ll be the ones who can say, with confidence: we know exactly what’s happening in every conversation, and in every line of our metadata.
Agentforce Optimization helps you see your agents. Sweep helps you see your Salesforce. Both are essential. If you’re ready to give your AI — and your team — the clarity they need, start with Sweep.